bunny.net takes DMCA and copyright requests seriously, protecting intellectual property rights while giving customers a fair chance to respond. This page outlines how we handle DMCA and copyright notices related to customer content.
Receiving and verifying the report
When we receive a DMCA or copyright report, we first verify its authenticity. Our team reviews the report to confirm it meets the legal requirements of a valid claim, ensuring it is not fraudulent and that it pertains to content hosted on our platform.
Notifying the customer
Once we verify a claim, we notify the customer responsible for the content. Our support team sends an official notice by email, and it is also available in your dashboard. The notice includes the details of the report and clear instructions on the next steps.
Customers have 48 hours to respond from the time the email is sent, with two options:
- Option 1: Remove the content. If you believe the claim is valid, remove the infringing content from your account. In the dashboard, open the Abuse Case to verify the content has been removed. Once confirmed, the case is marked resolved.
- Option 2: File a counter-claim. If you believe the report is incorrect or invalid, file a counter-claim within the same 48-hour window. A counter-claim is a legal statement contesting the validity of the request, and it triggers the next steps in the resolution process.
Blocking the content
If no action is taken within the initial 48 hours (the content is neither removed nor a counter-claim filed), the content is blocked and the Pull Zone may be suspended. The content stays inaccessible to the public until the matter is resolved.
When a counter-claim is submitted, the content stays blocked while the reporter is notified. The reporter has 10 to 14 days to respond or initiate legal action. If they don’t within that window, we unblock the content after the 14-day period.
Illegal or highly sensitive content
Some content types are treated differently from standard claims:
- Illegal content (such as phishing or malware): We block it immediately. The DMCA process does not apply, and the content remains blocked pending further investigation or legal action.
- Sports streams: Because of copyright and broadcasting rights, we immediately block content reported as an unlicensed sports stream. To unblock it, you must provide proof that you are licensed to stream the content. Without proof, it remains blocked.
Restoring content after a takedown
Once a valid takedown has occurred, you may not restore or re-upload the removed content, whether under the same name or a different one. If content is repeatedly re-uploaded after being taken down, we will issue further notices and require its removal again. Continued re-uploads may result in suspension of the entire account, to ensure compliance and protect intellectual property rights.
After a report is filed
Once a report is filed and the content is blocked or a counter-claim is submitted, the next steps are governed by legal requirements. If the reporter does not respond or take legal action within the 10 to 14 day window after a counter-claim, the content is unblocked and restored. If legal action is initiated, the content remains blocked until the dispute is resolved. Last modified on June 23, 2026
