What happens if I use up my trial balance before 14 days?
If you exhaust your trial balance before the 14-day trial period ends, your trial will effectively end. To resume services, you can recharge your account with additional funds. Once you top up, your account will switch to a paid user status.
Do I need to add a payment card to use the trial?
No, adding a payment card is optional. You’ll still get $20 in trial credits without it. However, adding a card boosts your trial balance to $50 and unlocks additional features and products.
No, bunny.net will only charge you automatically if you enable Automatic Recharge. Adding billing information alone does not trigger automatic charges.
Why can’t I use a prepaid or virtual card?
To ensure fair use of our free trial, we require a valid payment card that can be verified. Unfortunately, prepaid cards, gift cards, and some virtual cards are not accepted.
Will I be charged after adding my payment card?
No, we won’t charge your card during the trial. A small authorization (typically 0or1) might be made to verify your card, but this will be reversed.
What happens to my trial credits when the 14-day trial expires?
When your trial period ends, any remaining trial credits are removed from your account. Unused trial credits are not carried over or converted to paid credits. To continue using bunny.net after your trial, add funds to your account.
Can I end my trial early?
Yes, you can switch to a paid account anytime before your trial ends by contacting our support team. Keep in mind that any unused trial credits will expire when you end the trial.
How are charges calculated during the trial?
Charges are calculated according to our standard pricing for each product or service. You can view detailed usage and billing information in your account dashboard.
Can I get a refund?
bunny.net operates on a prepaid model, so payments are generally non-refundable. We make exceptions in certain cases, such as a payment made by mistake, or a payment made within one month of account creation where the balance hasn’t been used. If you believe you’re eligible, contact support and we’ll review your request.Last modified on June 23, 2026
